Privacy Policy

This Privacy Policy applies to all personal data collected by ICRH Siliguri through our clinical services, website and other interactions. It explains our practices regarding the collection, use and disclosure of your information, and your rights concerning your personal data.

• ✦Personal Data: information that identifies or relates to an individual, including name, contact details and health records.
• ✦Sensitive Personal Data or Information (SPDI): as per the IT Rules, 2011, this includes information relating to health conditions, medical records and biometric data.
• ✦Data Principal: the individual to whom the personal data relates.
• ✦Data Fiduciary: ICRH Siliguri, responsible for determining the purpose and means of processing personal data.

We may collect the following categories of information:

• ✦Personal identification information: name, address, date of birth, gender and contact details.
• ✦Health information: medical history, diagnosis, treatment records, rehabilitation progress and other health-related data.
• ✦Payment information: billing details, insurance information and payment history.
• ✦Digital information: IP addresses, browser types and other technical data when you access our website.
• ✦Enquiry information: anything you choose to send us through the contact, appointment or career forms on this website.

Your information is used only for these purposes:

• ✦Providing, planning and reviewing your clinical care.
• ✦Responding to appointment requests, enquiries and job applications.
• ✦Billing, accounting and insurance processing.
• ✦Meeting legal, regulatory and public health obligations.
• ✦Improving the quality and safety of our services.

We do not sell your personal data, and we do not use your health information for advertising.

We share personal data only where it is necessary and lawful: with clinicians involved in your care, with laboratories or device suppliers acting on our instructions, with insurers where you have asked us to, and with authorities where we are legally required to do so. Anyone processing data on our behalf is bound to keep it confidential.

Clinical records are retained for the period required by applicable medical record-keeping regulations, and enquiry data for no longer than is needed to respond to you. We apply reasonable technical and organisational safeguards — access control, encrypted transmission and restricted physical storage — to protect your information against unauthorised access, alteration or disclosure.

Subject to applicable law, you may:

• ✦Request access to the personal data we hold about you.
• ✦Ask us to correct information that is inaccurate or incomplete.
• ✦Withdraw consent where processing is based on consent.
• ✦Request erasure of data we are not legally required to retain.
• ✦Raise a grievance about how your data has been handled.

This website may use cookies and similar technologies for essential functionality and to understand aggregate usage. You can block or delete cookies through your browser settings; essential site functions will continue to work.

We may update this policy from time to time. Any material change will be reflected on this page along with a revised effective date.

For any question about this policy or to exercise your rights, reach us at: